Frequently Asked Questions (FAQs)

General & Booking

Q: How do I pick up or receive my rental car?

A: We offer flexible options! You can pick up your vehicle directly at our primary location in Westerville, OH, or arrange for direct delivery to your home, office, or local airport (CMH). Delivery options can be selected during checkout.

Q: Can I extend my rental while I already have the vehicle?

A: Yes, as long as the vehicle is not reserved by another customer immediately following your trip. Please contact us at 614-316-3324 or email dzubrich@gmail.com at least 6 hours before your scheduled return time to request an extension.

Q: What is your cancellation policy?

A: You can cancel for a full refund up to 24 hours before your trip start time. Cancellations made within 24 hours of pickup may be subject to a one-day rental fee.

Driving & Usage

Q: How do tolls work during my rental?

A: Drivers are responsible for all toll charges accrued during the reservation. If you pass through electronic toll gates, tolls will be billed back to your payment method on file after your rental ends.

Q: What happens if I return the car late?

A: We offer a 30-minute grace period. Returns made beyond 30 minutes past the agreed return time without prior notice will incur a late fee equivalent to an extra day’s rate plus an administrative fee.

Q: What if the vehicle breaks down or has a mechanical issue?

A: Your safety is our priority. Contact our team immediately at 614-316-3324, and we will arrange 24/7 roadside assistance or provide a replacement vehicle depending on your location.